FAQs Residential Lettings – Frequently Asked Questions | easyProperty

Your Questions Answered

General questions

  • What is the difference between easyProperty and a traditional estate agent?

    We offer everything a traditional estate agent would, but charge a low fixed fee instead of a percentage commission meaning you could save thousands.

    We have a network of over 180 Local Property Professionals across England and Wales but we do not have easyProperty high street offices.

  • Will I be dealing with real people?

    Yes! We’ve real people ready to help at every stage of selling your home.

    We have over 180 local property professionals and one of them will visit your property and give you a free market appraisal to tell you how much your home is worth and advise you on the correct marketing strategy for your home. Once you choose to sell your home through easyProperty, you have 24-hour access to your own dashboard where you can administer enquiries, viewings and offers, but our head office team will also be on hand 7 days a week to oversee enquiries, viewings and offers if you’d rather we dealt with it. We’ll also oversee the sale going through and liaise with solicitors, surveyors and other estate agents in the chain.

  • How are you associated with the easyGroup?

    easyProperty is part of the easyGroup: the private investment vehicle of easyJet founder, Stelios Haji-Ioannou. In the same way easyJet transformed the way people travel, easyProperty is here to transform the way you sell your property. We’re taking on the big boys (and their even bigger prices) by offering a lower cost, faster and more convenient service – from a brand you know you can trust.

  • What are your opening hours?

    We’re open seven days a week with our customer care team available during the following hours:

    Mon – Friday 8am to 8pm

    Sat 9am to 5pm

    Sunday 10am to 4pm.

    Your local property professional may be available outside of these hours and your dashboard is 24/7.

  • How do I get in contact with easyProperty?

    You can call us on 0333 005 0555 or send an email to enquiries@www.aimadhay.com

  • Do I need to be a computer whizz to use easyProperty?

    Absolutely not! Your dashboard is very easy to use and our team are available seven days a week to help if you have any problems. We’ll create your advert for you, all you need to do is confirm you are happy with it to set it live. We’ll email you to let you know any viewing appointments, feedback or offers.

  • Who handles payments at easyProperty and are my card details safe & secure?

    When you sign in or register to sell your house through easyProperty, our website and payment facility is completely secure and safe to use and your card details will remain private when paying through our site.

  • Who will see my personal details?

    We don’t display any of your personal details on your advert, and we’ll never give your details out to a potential buyer unless you give us your express permission.

Selling questions

  • What is the cost of selling with easyProperty?

    We offer a choice of three different payment options. These are no sale, no fee, a split fee paying some upfront and some on completion or a one-off upfront fee. Our prices are dependent on your location so please book a free valuation with your local property professional to find out pricing in your local area.

    No matter which payment option you choose, we always look to offer great value.

    Our easyProperty Auction service, the modern method of auction online has no upfront fee and a fee of £445 due on completion. The buyer will also pay a fee. For more FAQs on this please see the “Selling by auction questions.”

  • What is included in your sales service?

    Our sales service includes everything you need to sell your home (apart from an EPC if you haven’t got one).
    It includes advertising on Rightmove, advertising on easyProperty, advert creation, your own 24/7 dashboard, offer negotiation and sales progression. You can then add in extras such as accompanied viewings, a social media campaign or a premium listing to customize your pack.

    If you need an EPC this can be bought for £99 and lasts 10 years.

  • How do I start selling with easyProperty?

    We’d suggest starting with a free, no obligation market appraisal to find out how much your home is worth. Request one on our website to arrange a time for your Local Property Professional to visit your home.

    At your valuation appointment your Local Property Professional will discuss our services and payment options with you. Following on from the valuation you will receive an email with a link to your dashboard allowing you to select the service that best suits you and proceed to the checkout where you can make payment.

    Once you have instructed easyProperty we will arrange to come and take photos, create a floorplan and write a description before putting your advert on Rightmove, Zoopla and easyProperty.

  • My home is already on the market, can I still use easyProperty?

    Yes – If you’re also using a high street agent though, you should check if your agreement with them is on a ‘sole agency’ basis, otherwise you could end up paying two fees. Give us a call if you’re not sure and we’d be happy to advise you.

  • Can I choose what price I put my property on the market at?

    Yes! We’ll advise you on how much we think your property is worth, but you always have the final say on how much we market it for.

  • Will you put my property on Rightmove?

    Absolutely. Over 90% of buyers start their search online so we want to make sure your property is where most buyers are looking. We also list your property on www.aimadhay.com. In addition, you can choose to add your property to Zoopla, add a Rightmove premium listing or add a social media campaign for an extra cost.

  • How soon will my advert go live?

    It can be as little as three days after you purchase a service. However, the timeline will mostly depend on when
    you’re ready for a home visit. This is when your property will be photographed, dimensions will be measured
    for floorplans, and notes taken by a professional for your easyProperty advert.

  • Will I get a For Sale board outside my home?

    You will, and it’s included for free in all our packages. Unless you’d rather not have one or you are in an area that does not allow them – just let us know you don’t want one and we won’t order one for you.

    For Sale boards are a brilliant way to let the local market know your house is up for sale. MyHomeMove found that 70% of people move to somewhere nearby so we would highly recommend having one if you can. We’ll deliver and erect the board for you, and take it down after your property is sold so you can sit back and relax.

  • Do I still have to pay if you don’t sell my property?

    We will market your property for up to 12 months on Rightmove & easyProperty. In the unlikely event that at the end of this 12 month period the property has not sold, then any up front fee that you have paid will not be refunded to you.

  • Does easyProperty check potential buyers?

    Yes, we take every potential buyer’s full name, address and contact telephone number prior to any viewings. We also find out whether they are a first time buyer, or have a house to sell.

    When a buyer makes an offer on your home, we then request proof of funds, chain position, and, where required, a mortgage in principle confirmation.

  • Who will show buyers around my property?

    That’s entirely up to you!

    It’s your home and you know it inside-out so if you feel confident doing this you can show buyers around yourself – after all, no one knows your house better, than you!

    Alternatively, for an extra cost, we are able to show buyers around for you. If you would like easyProperty to do this for you, unlimited accompanied viewings can be added to your up-front fee, for £300.

  • Can I see all viewings, feedback and offers?

    Yes! You can see all this information in real time in your dashboard. We ask buyers to rate your property using stars on things like condition, location and price. It’s only you that sees the star ratings.

  • What happens when an offer is made?

    We will pass on every single offer to you and negotiate to get you the best price for your home. You will see the offer in your dashboard where you can accept, counter or decline.

  • What is sales progression?

    Once we have found you a buyer and your property is under offer there is still a lot to do. Sales progression is seeing the transaction all the way to completion. This involves ensuring solicitors are communicating with each other, any surveys are booked and if there is a chain involved that this is holding together. It sounds complicated, but don’t worry – we’ll hold your hand through and ensure you are kept in the loop at all times.

  • What is conveyancing?

    Conveyancing is the legal and administrative work associated with transferring the ownership of property from one person to another. This process begins after you have had an offer accepted on your property and ends once the contracts are exchanged, and the money has been transferred to complete the process. You will need a solicitor to undertake the conveyancing, but we can recommend one for you and will manage the process as part of the sales progression.

  • Can I pay later?

    We offer a No Sale, No Fee service where you won’t pay until your property is sold. Your Local Property Professional will discuss this service with you in more detail at your valuation.

  • What if I change my mind about selling?

    If you change your mind about selling your property that’s absolutely fine, we will take down your listing from the portals as soon as possible and let any potential buyers know. If you do change your mind about selling your property we do not offer a refund on any services bought.

Selling by auction questions

  • How much does the easyProperty Auction service cost?

    We provide our auction service on a no sale, no fee basis. At checkout you pay nothing, if your property sells an Auction pack fee of £445 inc VAT will be charged. In addition the buyer will pay a 4.2% auction reservation fee subject to a minimum of £6,000 inc VAT to secure the purchase of your property.

  • What is the difference between a traditional auction and the modern method of auction online?

    Where and when?

    Traditional auction: A physical location at a specified time. The length of the auction will depend on how long buyers bid for.

    Modern method of auction online: Online. Buyers can bid anywhere in the world online, 24/7 for the duration of the open auction. Auctions usually run for 14-21 days.


    When does exchange of contracts happen?

    Tradition auction: Usually immediately

    Modern method of auction online: Within 56 days of the lawyers receipt of contracts


    When does completion happen?

    Tradition auction: Within 56 days

    Modern method of auction online: Within 56 days


    Who can bid?

    Tradition auction: Cash buyers only

    Modern method of auction online: You can buy with a mortgage, but you need to have cash for your reservation fee (with easyProperty this is 4.2% inc VAT of the sale price)

  • Who is easyProperty Auction suitable for?

    easyProperty Auction, the modern method of auction online, is suitable for sellers who are looking to sell quickly and with more security than on the open market. It is suitable for sellers who are end of chain.

    If you are considering the easyProperty Auction service, we suggest you start with a free, no obligation valuation from your Local Property Professional and they can advise if it is right for you.

  • Is my property going to sell?

    There are two components needed to maximise the chances of a sale through the auction: Firstly, a motivated and realistic seller, and secondly, great marketing exposure. If you decide to explore the auction route further, a member of our auction department will carry out research and honestly discuss the best pricing strategy to maximise interest in your property. However the final decision will always lie with you, the seller.

  • How long does the auction last for?

    Most of the properties auctioned on the site are live for 30 days, and at any point during this time you can place a bid on a property. You can tell how much time is remaining on a specific auction by looking on the search section or by clicking in to the property details where the time remaining will be displayed in the top left hand corner.

  • Does the buyer pay a fee?

    We charge the buyer a fee when a transaction is completed; this is called a reservation fee and is 4.2% inc VAT, subject to a minimum of £6,000 inc VAT. It is calculated against the final selling price of the property once an auction is completed and the reserve is met. The reservation fee acts as a deposit until exchange of contracts takes place.

  • Do I have to accept the highest bid for the property?

    No, all properties are sold with an “undisclosed” minimum reserve price (agreed with the seller). The only prices the public see are the starting and actual bids. The reserve price remains confidential. Once the reserve price has been met and the auction closed, the sale will go through. A reservation fee is then taken which acts as a deposit but is not part-payment of the final sale price.

  • Can I accept bids outside of the auction process?

    Yes, if you want to accept a bid to sell your property before the auction has finished that’s fine. By law we are duty bound to put any offer for the property forward to you. It will then be up to you to decide if you want to consider the offer and take the property out of the auction early. However, in a scenario where this still payable by the buyer and the terms and conditions of the auction still apply.

  • Is the bid binding?

    This is the modern method of auction; the bid binds the buyer to pay a reservation fee and sign the reservation form. It does not bind the buyer to buy the property but instead allows them to reserve the right to exclusively exchange contracts on the property at an agreed price within 56 days of the bid being accepted.

    If, as the seller, you pull out of the sale, then you will become liable for the 4.2% inc VAT fees that the buyer paid on reservation

  • How quickly will I have to move out?

    We use the modern method of auction, which means that when the auction closes the winning bidder has 56 days to exchange contracts and a further 56 days to complete the purchase. This additional time over the traditional method makes it more appealing to buyers buying with finance or a mortgage because there is more time to get the necessary paperwork in place and completed.